Privacy Policy

King Billy › Privacy Policy

This Privacy Policy outlines how King Billy Casino ("we", "us", "our") collects, uses, discloses, and protects your personal information when you access or use our website and online services. We are committed to safeguarding the privacy and security of our users and comply with all applicable data protection laws and regulations, including the Australian Privacy Act 1988 (Cth).

1. Information We Collect

We collect various types of information from individuals who access or use our website and services. The types of data collected include, but are not limited to:

Personal identification details (such as full name, date of birth, residential address, and contact information)
Account registration information (username, password, and associated account identifiers)
Financial and payment information (bank account details, payment card information, and transaction history)
Technical information (IP address, browser type, device identifiers, language preferences, and access times)
Usage data (information about your activity on our website, preferences, and interactions with our services)
Documents provided for identity verification (such as government-issued identification, utility bills, or other relevant documentation)

2. Purposes of Data Collection

Your personal information is collected and processed for the following legitimate purposes:

To establish and manage your user account and verify your identity
To process payments, facilitate deposits and withdrawals, and perform financial transactions
To comply with legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements
To improve and personalise our services, including website performance, content, and user experience
To detect, prevent, and investigate fraudulent or suspicious activity
To communicate with you regarding your account, transactions, updates, and service announcements
To enforce our Terms and Conditions and protect our legal rights

3. Legal Basis for Processing

We process your personal information in accordance with applicable laws and only where we have a valid legal basis to do so. These legal bases may include your consent, the necessity to perform a contract with you, compliance with legal obligations, and our legitimate interests in operating and improving our business.

4. Disclosure of Information

We may disclose your personal information to third parties in the following circumstances:

To payment service providers, banks, and financial institutions for the processing of transactions
To third-party service providers who assist us in the operation of our website and the provision of services (such as IT support, data storage, or analytics)
To regulatory authorities or law enforcement agencies where required by law or to comply with legal processes
To our legal advisors, auditors, or other professional consultants as necessary
In connection with a merger, acquisition, or other business transfer, subject to confidentiality obligations

5. International Transfers of Data

Your information may be transferred and stored outside of Australia, including in countries where our servers, service providers, or affiliated entities are located. We take reasonable steps to ensure that any international transfers of personal data are conducted in accordance with applicable data protection laws and that your information is subject to adequate safeguards.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures include secure data storage, encryption technologies, access controls, and regular security assessments. However, please note that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

7. Data Retention

Your personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The specific retention periods depend on the nature of the information and our legal requirements.

8. Your Rights

As an Australian resident, you have certain rights in relation to your personal information, including:

The right to access your personal data and request a copy of the information we hold about you
The right to request correction of inaccurate or incomplete personal data
The right to request the deletion of your personal data, subject to legal and regulatory requirements
The right to withdraw your consent to processing, where processing is based on consent
The right to object to or restrict certain types of data processing

To exercise any of these rights, please contact us using the details provided in Section 11 below. We may require you to verify your identity before processing your request.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyse website usage, and support our security measures. Cookies are small text files stored on your device that help us recognise your preferences and improve our services. You may manage your cookie preferences through your browser settings; however, disabling cookies may affect the functionality of some features on our website.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the operation of our services. Any changes will be posted on this page, and the updated version will be effective as of the date of publication. We recommend reviewing this policy periodically to stay informed about how we handle your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer at [email protected] or through the contact form available on our website. We will respond to your inquiries in accordance with applicable laws and aim to resolve any issues promptly and transparently.

12. Complaints

If you believe that your privacy rights have been violated or are dissatisfied with our response to your request, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Details on how to submit a complaint are available at https://www.oaic.gov.au/.